Refund policy

Refund Policy

At Legacy Timepieces, customer satisfaction is important to us. Every watch is carefully inspected, tested, and accurately described before being shipped.

Returns & Refunds

All sales are final. We do not offer refunds or exchanges for change of mind, buyer’s remorse, incorrect sizing, or personal preference.

A refund or return will only be considered if the watch arrives damaged or is significantly different from its original description.

Any issues must be reported within 48 hours of confirmed delivery. Please contact us immediately with your order number and clear photos or videos of the issue. Claims made after 48 hours of delivery may not be accepted.

If your claim is approved, we will arrange the appropriate resolution, which may include a repair, replacement, or refund.

One-Year Service Warranty

All watches purchased from Legacy Timepieces include a one-year service warranty from the original date of purchase.

This warranty covers mechanical movement defects resulting from normal use. It does not cover accidental damage, water damage, misuse, neglect, normal wear and tear, cosmetic damage, or repairs carried out by unauthorized third parties.

If you experience an issue covered under this warranty, please contact us and we will arrange for the watch to be inspected and serviced.